Privacy Policy – Limber Physio

Effective Date: 28/05/2025
Privacy Officer: Bart de Vries

1. Purpose

Limber Physio is committed to protecting your personal and health information in accordance with the Privacy Act 2020 and the Health Information Privacy Code 2020. This policy outlines how we collect, use, store, disclose, and give you access to your information.

2. What Information We Collect

We collect:

  • Personal information (e.g. name, date of birth, contact details)

  • Health information (e.g. medical history, diagnosis, treatment notes)

  • ACC and billing-related information (e.g. claim numbers, payment details)

3. How We Collect Information

We collect information:

  • Directly from you via intake forms, consultations, and communications

  • From ACC or other health professionals (with your consent)

You will be informed why the information is being collected and how it will be used.

4. Why We Collect Information

We collect information to:

  • Provide safe and effective physiotherapy care

  • Manage appointments and clinical records

  • Support ACC claims and reporting

  • Comply with legal and professional obligations

5. Use and Disclosure

Your information will only be:

  • Used for the purpose it was collected

  • Shared with other health providers or ACC if required for your care and with your consent

  • Disclosed when legally required or in cases of serious threat to life or health

We will not sell or use your information for marketing without your permission.

6. Storage and Security

All records are stored securely:

  • Paper records are locked

  • Digital records are encrypted and password protected

  • Access is restricted to authorised staff only

We take all reasonable steps to protect your information from loss, misuse, or unauthorised access.

7. Access and Correction

You may request access to or correction of your personal or health information at any time by contacting our Privacy Officer.

Requests will be responded to within 20 working days, as required by law.

8. Retention and Disposal

We retain information only for as long as necessary to fulfil the purpose it was collected for, or as required by law (typically 10 years). After this, it will be securely destroyed.

9. Your Rights

You have the right to:

  • Know why your information is being collected

  • Access and correct your information

  • Withdraw consent (except where information is required for legal reasons)

10. Privacy Complaints or Questions

If you have any concerns about your privacy, please contact:

Privacy Officer: Bart de Vries
Email: bart@limberphysio.com
Clinic Address: 376 Kapiti Road, Paraparaumu Beach, 5032, Paraparaumu.

You can also contact the Office of the Privacy Commissioner:
www.privacy.org.nz